Last updated: October 5, 2026
Rocketflite stands behind every product we make. Because our igniter kits and pyrogen contain chemicals that cannot be shipped back to us safely or legally, we do not accept returns. Instead, we replace defective, damaged or incorrect items free of charge, and you do not need to send anything back.
Summary
- Returns: not accepted. Please do not ship any product back to us.
- Defective, damaged or incorrect items: replaced free of charge, including shipping.
- How to claim: contact us within 30 days of delivery with your order number and a description (and photos, if possible).
- Cost to you: nothing. There are no return shipping fees and no restocking fees.
- Applies to: all products sold on store.rocketflite.com, shipped to addresses in the United States.
Why we can’t accept returns
Our CF-KIT, ML-KIT and other initiator composition (pyrogen) kits contain chemicals that are regulated for shipping. Once a package leaves our facility we cannot verify how it has been stored or handled, so returning it would create a safety risk for carriers and for us. For consistency and safety, this no-returns policy applies to every product we sell, including igniter wires.
Free replacement for defective, damaged or incorrect items
We will send a replacement at no charge, with free shipping, if your order arrives:
- Defective: the product does not perform as described when mixed and used according to our instructions.
- Damaged in shipping: for example, a broken or leaking bottle or crushed packaging.
- Incorrect or incomplete: you received the wrong item, or an item from your order is missing.
If a replacement is not available, for example because an item has been discontinued, we will refund the purchase price of the affected item to your original payment method instead.
How to request a replacement
- Contact us within 30 days of delivery through our contact page or by email at sales@rocketflite.com.
- Include your order number, the product affected, and a short description of the problem. For damaged or defective items, please attach photos if you can. They help us resolve your claim quickly and improve our products.
- We will reply within 2 business days. Once your claim is approved, we will ship your replacement at no cost to you.
Please do not ship any product back to us. Packages returned to us will not be accepted.
What is not covered
- Products that were mixed, stored or used in ways that do not follow our instructions, such as re-wetting dried pyrogen, using the wrong pyrogen with a wire series (ML-KIT works only with ML-series wires), or firing with an ignition system that cannot supply the rated all-fire current.
- Change of mind or ordering the wrong product. Because we cannot accept returns, please check the product description, wire length and all-fire current before ordering, or contact us with any questions first.
- Claims made more than 30 days after delivery.
Order cancellations
You may cancel an order for a full refund at any time before it ships by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled or returned.
Refunds
When a refund applies (a cancelled order, or a defective item we cannot replace), it is issued to your original payment method. Most banks post refunds within 5 to 10 business days.
Unused or unwanted product
Mixed pyrogen stays usable for several years when stored in its original airtight container. If you need to dispose of any product, follow the instructions in the Safety Data Sheet included with your kit (also available for ClusterFire and MagneLite) and your local regulations.
Contact us
Rocketflite
PO Box 2642
Portage, MI 49081-2642
Email: sales@rocketflite.com
Contact form